CitySports Booking and Exercise Class Terms and Conditions


In these Terms and Conditions, the following Definitions shall apply:

  • "Activities" include, but are not limited to, Badminton, Basketball, Cricket, Netball, Table Tennis, Handball, Futsal, Volleyball and cheerleading;
  • "Booking" refers to any booking of time in the sports hall, activities and/or classes in any of the CitySports facilities;
  • "Exercise classes" are those on the exercise timetable. A copy of the exercise timetable may be downloaded in PDF format from the website;
  • "Members" shall mean those students of City, University of London, those staff of City, University of London, and others who have an up-to-date membership of CitySports; and
  • "Users" shall mean Members and non-members of CitySports.

All Users must report to Reception to register their attendance for a Booking or an exercise class.

Failure to attend exercise classes and/or no-shows for other Bookings and/or repeated failure to pay for online bookings may result in suspension of online and other booking privileges.

Appropriate clothing and footwear must be worn, without which the Booking may be cancelled without refund.

Any sports equipment brought in for use by Users in the sports facilities must be checked, before use, by Reception to ensure it meets CitySport's requirements. If Users attempt to bring in incorrect or inappropriate equipment the Booking may be cancelled without refund. In case of any doubt, Users are advised to check with Reception in advance of their booked time.

Members may make Bookings up to seven days in advance and non-members may make Bookings up to three days in advance.

Bookings (and cancellations) may be made online via or in person at CitySport Reception.

Bookings made online will be acknowledged by an e-mail confirmation of the Booking (or the cancellation).

All Bookings made in person shall be paid for in full at the time of reservation and shall not be confirmed until that payment has been received. When online payment becomes available, online Bookings will be payable at the time of making the reservation.

Block Bookings may be made by completing a booking request form and submitting to CitySport Reception. All Block Bookings must be paid for in full at the time of making the Booking.

Bookings are generally for timed slots of 25 or 55 minutes. You must vacate the Sports Hall before the end of the booked time, regardless of Your actual start-time in the Sports Hall.

In the event of an apparent clash of Bookings, the record held by Reception at CitySport shall prevail.

Users are limited to booking a maximum of three activities per day: these may consist of Sports Hall bookings, exercise classes or a combination of both. All Bookings made are for the sole use of the person (or team) making the Booking and are not transferable. In the event of Your attempting to transfer a Booking, CitySport reserves the option:
to cancel the Booking; and / or

1. To suspend membership of CitySport and/or restrict access to future bookings for a period of at least two weeks.
2. If You arrive late at the Studio for an exercise class You may not be permitted entry and Your place may be given to another User.

If You arrive more than fifteen minutes late for a Booking in the Sports Hall You may find that the Booking is cancelled without refund.

Where a concessionary discount is applied by CitySport, at least 50 per cent. of the Users must show a valid concessionary ID. Failure to do so will result in the standard rate being payable.

Users must give at least 24 hours' notice of cancellation of a Booking or Bookings, which may be done online or in person. Cancellations made less than 24 hours before the time of the Booking are not refundable.

Refunds will be made by Reception only (i.e., You should request the refund for an online cancellation at Reception). Refunds will only be given if the cancellation was made within the terms of the above Clause.